Frozen pipes

If you have no water

If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic:

  • Check your post to see if we've sent you a card to let you know that we'll be turning the water off to carry out work in your area.
  • Check to see if there’s an emergency in your area
  • Ask your neighbours if they have water

If you're the only one without water, you could have frozen pipes, here’s what you can do:

First thing is to turn off your stop tap, usually found under your kitchen sink.

Turn on your cold tap in the kitchen and if it’s safe to do so use a hairdryer set to warm or hot water bottle to thaw the pipe. Depending on how frozen your pipes are, this could take 10 or 15 minutes. 

Switch your stop tap back on to see if the water is running and check for any leaks in your home.

If this doesn’t work, you’ll need to:

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.

How to deal with frozen pipes

If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic, you could have frozen pipes.