Incident
CA14, CA18, CA20, CA21, CA22, CA25, CA26, CA27 and CA28

Status:   Active
Start time:   6/12/2017 11:30:00 AM
Effect:   Water Quality

Wednesday 21st June 2017

 

We are aware of reports of a popping noise from kettles when being boiled, in parts of West Cumbria, and we would like to apologise to customers if this has caused concern.

This is affecting customers in the following areas: 

Workington, Whitehaven, Disington, Cleator Moor, Moresby, Egremont, Frizington, Seascale, Gosforth, Bootle, St. Bees, and Ennerdale Bridge.

Customers in the Copeland area may have noticed a slight change in their water supply in the last couple of weeks. This is due to us blending water from Ennerdale, which is soft, with harder water from boreholes near Egremont.

Our regular water samples show, that despite the popping noises, the water supply meets all water quality standards.  

The popping noise can be explained by tiny bubbles forming and collapsing as the water boils and is due to the slightly harder water.

Blending water from different sources is absolutely safe to do and we have been blending these water supplies for a while, but have recently increased the proportion from the boreholes further than before.

It’s all part of the short term aim to balance the amount of water we take from Ennerdale to protect local wildlife, whilst continuing to meet the demands of the local community.

Abstracting water from Ennerdale will completely stop in the long term once the new £300 million pipeline linking West Cumbria to Thirlmere Reservoir is complete.