I don't have a water meter
If you don't have a water meter and need help with your bill or water account, please call us on 0345 672 2888
Our useful phone numbers
Speak to one of our friendly customer service team, here to help you on:
I have a water meter
If you have a water meter and need help with your bill or water account, please call us on 0345 672 2999
Bereavement
If you have recently lost a loved one and need help with closing or moving their account, you can call our bereavement team on 0800 912 7249.
Ringing from abroad?
If you're ringing from abroad, please call us on +44 207 197 0197
Water or Wastewater query
Got a burst pipe, blocked drain or sewer? Worried about the colour of your tap water or water pressure? Our team can help, 24 hours a day, on 0345 672 3723.