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Other ways to contact us

Need help with your bill or water account? Speak to one of our friendly customer service team, here to help you on:

Bereavement: If you have recently lost a loved one and need help with closing or moving their account, you can call our bereavement team on 0345 072 6093.

Ringing from abroad? You can give us a ring on + 44 207 197 0197

Opening hours: We are open Monday-Friday, from 8am-8pm; and Saturday from 8am-4pm, excluding bank holidays.

If you are a business: Following changes to the water market in April 2017, you will need to contact your retailer direct to discuss your water account. You can find these details on your recent water bill or visit the Open Water website for more information.

Feeling social?

Send us a message on Twitter, Facebook or Instagram, 8am-8pm, Monday to Friday.

Request a call back

A member of our team can give you a call. Just fill your details in on this quick form and someone will be in touch as soon as possible

Report a leak

Spotted a leak in the road or a public footpath? If you see it, we'll stop it

Send us an email

If you want to put something in writing to us, or if you need to send us any files or documents, this is the best way to do it

Report a manhole fault

If you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover - let us know and we'll do what we can to get it fixed.

Our mobile app is HERE

Our mobile app is the quick, easy way to send a water meter reading and pay your bill - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about the app