Need help with your bill or water account? Speak to one of our friendly customer service team, here to help you on:
- 0345 672 2888 (for customers who don't have a water meter)
- 0345 672 2999 (for customers with a water meter)
Bereavement: If you have recently lost a loved one and need help with closing or moving their account, you can call our bereavement team on 0345 072 6093.
Ringing from abroad? You can give us a ring on + 44 207 197 0197
Opening hours: We are open Monday-Friday, from 8am-8pm; and Saturday from 8am-4pm, excluding bank holidays.
If you are a business: Following changes to the water market in April 2017, you will need to contact your retailer direct to discuss your water account. You can find these details on your recent water bill or visit the Open Water website for more information.