About us

We are United Utilities, the North West's water company - keeping the taps flowing and the toilets flushing for
3 million homes and 200,000 businesses across the region. 

Being just good enough isn't our way of doing things. We want to provide the best water and wastewater services in the UK, and be absolutely genuine in the help and support we offer our customers.

See how we're performing

Take a look at how the water industry is performing in areas such as bills, water quality and customer satisfaction. We also produce our own Annual Performance Report detailing how we're doing against our customer promises

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Our recreation sites

Our reservoirs, and the land which surrounds them, are located in some of the most scenic parts of the North West. And they're open to the public, so why not get out and enjoy them?

Find where they are

WaterTalk

Welcome to WaterTalk, our new online research panel. Follow the link below to find out more and to apply to join the panel.

Find out more

Investing in the North West

It's our job to bring great water to 3.2million homes – not to mention 200,000 businesses - and to take it all away again so they can simply get on with their day. Behind the scenes (and often underground) we manage a network of reservoirs, treatment works, pumping stations, and water pipes and sewers to make sure water is always on tap.

Some of the money you pay us is spent improving that infrastructure; we need to make sure we can deliver the service you expect now, and in the future, as we see changes in the population, climate and technology affecting our water supply and the ways we use it.

Our investment plans reach right across the region, from Carlisle in north Cumbria to Crewe in south Cheshire. You can find out more below about the projects in your area.

Our current Water Resources Management Plan (March 2015)

Our Water Resources Management Plan (WRMP) sets out the investment needed to ensure that we have sufficient water to continue supplying our customers for the years ahead. In the future, we may experience more severe droughts due to changing rainfall patterns and we may need to take less water to help improve the flow in some of our rivers for the benefit of fish and other species that live there.

Drought plan

Droughts are natural events caused by a serious lack of rain over several months. In any year there is a 5% chance that there will be a drought serious enough to need water use restrictions on customers in the North West. Our drought plan sets out the actions we will take to protect water supplies should a severe drought occur.