What does United Utilities do?

United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great service to customers and communities in the North West, creating long-term value for all of our stakeholders.

We deliver 200 million litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend.

Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.

Want to know more about it? Please Contact us.

Related Frequently Asked Questions

Where are your offices?

Our Head Office is at Lingley Mere Business Park in Great Sankey, Warrington, in Cheshire, where we also have a large customer call centre.

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

What does a litre or cubic meter of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.