What causes pipes to leak?

There can be lots of reasons behind leaking pipes: it might be that they are old or damaged; cold weather can freeze and crack them; and tree roots and even building work can cause damage.

Related Frequently Asked Questions

If I had a leak or burst after the water has gone through the meter, do I have to pay for that water?

If you are unlucky enough to discover a leak on either your internal or external pipework that sends your meter into overdrive, you are entitled to claim for the cost of the water lost during the time you had the leak.

Why does it take a long time to fix a leak?

We may have to arrange an alternative water supply to customers and need to let them know how this will affect them. If roads need to be closed or diversions put in place we work with local authorities to make sure we keep the public safe. Sometimes problems also come up and we find we need different parts or equipment to fix the leak. When we dig down we sometimes find that other utilities near to the pipe are damaged, and they often have to be fixed first.

When is a leak not a leak?

A leak is often clear water which can be trickling or gushing from the ground, water lying over a drain after it's been raining probably isn’t a leak.