If I am carrying out plumbing work will you turn off my water supply for me?

If your plumber is unable to turn off your water supply please contact us on 0345 672 3723. We will be able to help advise alternative methods to turn the supply off, or arrange an engineer to visit who may be able to help.

Related Frequently Asked Questions

If you own the sewer pipe running through my garden, will this affect me if I want to extend my property?

We don't wish to stop customers from improving their homes, but it is important that the sewer is protected from damage if you are planning to extend your property.

I cannot find my external stop tap. Can you come out and help me?

Please call us on 0345 672 3723 as we may be able to tell you where the external stop tap is over the telephone.

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.