I have no water (or low pressure), what should I do?

If you have no water, or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a burst pipe which is affecting your water supply. Please take a look at our Incidents page to see if there is an issue in your area.

If there is nothing listed for your area, please call us on 0345 672 3723 (24-hours-a-day) or live chat with us if this service is available (9am-7pm, Monday-Friday). Please do not email us, as we may not see the email quickly enough to resolve your water issue.

Still need further information or help? Please Contact us.