Why do I pay for surface water drainage?

If all your surface water doesn't drain to the public sewer, the good news is that we can reduce your bill. You can read more about whether you're eligible for this discount and download an application form here.

You can check whether you already receive our surface water discount by viewing your latest water bill. We have included an explanation about this under your new charges.

Explanation Surface Water Drainage Discount

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Why are wastewater charges more than water charges?

Wastewater charges include taking away all your used water through our network of sewer pipes, cleaning and returning it to rivers and the sea.

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

How can I register for My Account?

You can register from the My Account home page.