The dials on my meter are not moving, what should I do?

Please call us on 0345 672 2999 so we can investigate this further for you.

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

My meter doesn't seem to be recording my water usage correctly, what should I do?

Please call us on 0345 672 2999 so we can investigate this further for you.

How can I submit a meter reading if the current one is an estimate or incorrect?

If we have estimated your meter reading or the meter reading is incorrect you can submit a meter reading online or by calling us on 0800 980 6050 (please have your customer account number handy).

How do I read my water meter?

To take a meter reading, just read the black numbers only - advice can be found here