My meter doesn't seem to be recording my water usage correctly, what should I do?

Please call us on 0345 672 2999 so we can investigate this further for you.

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? If so, please Contact us.

 

Related Frequently Asked Questions

How can I submit a meter reading if the current one is an estimate or incorrect?

If we have estimated your meter reading or the meter reading is incorrect you can submit a meter reading online or by calling us on 0800 980 6050 (please have your customer account number handy).

If I had a leak or burst after the water has gone through the meter, do I have to pay for that water?

If you are unlucky enough to discover a leak on either your internal or external pipework that sends your meter into overdrive, you are entitled to claim for the cost of the water lost during the time you had the leak.

Is it possible to identify real time consumption with an Automated Meter Reader?

No, not at this time.