Why are you not reducing my bill If I am managing my account online?

We're committed to keeping our customers' bills affordable. Even though lots of customers are switching to online services, these services still cost money to administer. We also continue to provide call centres (something our customers tell us they can't do without) and other specialist customer support, which everyone's bill helps to fund.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

If I sign up for paperless bills, when will it take effect?

Once you have registered for My Account, and choose the 'paperless billing' option, then your next bill will be made available online to view and download on your smartphone, tablet or PC.

What if I am having difficulty paying?

If you're having trouble paying your bill, please give us a call on 0800 072 6765 Dial 18001 first if you have hearing or speech difficulties.

Can I register another account within My Account using the same email address?

You can register more than one account within My Account and view all of them in one place when you log in with your email address.