What should I do if I can't remember the answer to my security questions?

Don’t worry, you’ve got five attempts to get the security question right, and if you’re worried about locking your account, give us a call on 0345 075 0715 to talk to a member of our team.

Related Frequently Asked Questions

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.

How do I amend my log in details for My Account?

You can amend your email address, password and security question/answer once you have logged into My Account with your existing details.

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.

Important notice

Hosepipe ban set to come in from August

Lack of rain and increased demand for water means that our reservoirs are now lower than we’d like for this time of year. That’s why a hosepipe ban will be introduced across the North West on 5th August.

Hosepipe ban set to come in from 5th August

Find out more

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