What should I do if I can't remember the answer to my security questions?

Don’t worry, you’ve got five attempts to get the security question right, and if you’re worried about locking your account, give us a call on 0345 075 0715 to talk to a member of our team.

Related Frequently Asked Questions

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.

How do I amend my log in details for My Account?

You can amend your email address, password and security question/answer once you have logged into My Account with your existing details.

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.