My Account has been locked - how can I unlock it?

Once your account has been locked, you’ll need to talk to a member of our team about getting it unlocked. Please call 0345 075 0715.

Related Frequently Asked Questions

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge:

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.

Important notice

Hosepipe ban set to come in from August

Lack of rain and increased demand for water means that our reservoirs are now lower than we’d like for this time of year. That’s why a hosepipe ban will be introduced across the North West on 5th August.

Hosepipe ban set to come in from 5th August

Find out more

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