My Account has been locked - how can I unlock it?

Once your account has been locked, you’ll need to talk to a member of our team about getting it unlocked. Please call 0345 075 0715.

Related Frequently Asked Questions

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.