How can I request a paper copy of my bill?

If you've registered for My Account, you can request a copy of your bill online, at any time. If you have chosen the 'paperless billing' option, you can download your bills and print them off.

Alternatively, you can call our billing team on the following numbers:


Our opening hours are Monday to Friday, from 8am-8pm; and Saturday from 8am-4pm, excluding bank holidays.           

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

How is my bill calculated?

The way we calculate your water bill will be based on whether or not you have a water meter.

Can I view my bill online and stop receiving paper copies?

Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.