How can I find my account number?

You can find your account number at the top of your bill. If you don't have a recent bill to hand, don't worry - we can help. You can either webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours) or you can call us on 0345 075 0715

We will need to take you through some security questions before we can provide you with your account number, in order to keep your data safe.

Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

If I sign up for paperless bills, when will it take effect?

Once you have registered for My Account, and choose the 'paperless billing' option, then your next bill will be made available online to view and download on your smartphone, tablet or PC.

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge: