If my home is empty, do I need to contact you?

Yes, please call us on the numbers below so that we’re aware that your home is empty. You only pay charges if your home is occupied, water use is being recorded through your meter, or you receive services from us (for example, you’re using water to renovate your home). Please call us on the numbers below if you need to talk to us about this further.

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

I am a landlord and my property is empty, am I responsible for charges?

If the property is empty and unfurnished no charges are payable until the date that the property becomes 'Occupied'.

If I am carrying out plumbing work will you turn off my water supply for me?

Please call us on 0345 672 3723 so we can discuss the work you are doing, and how we may be able to help.

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge: