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I am receiving letters in the name of the previous occupier, what should I do?

If you're receiving letters from us in the name of the previous occupier, please give us a quick call on 0345 026 7661 so that we can update your details.

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

I'm moving house, what do I need to do?

It’s quick and easy to tell us you are moving home online.

I've moved house - when will I receive a bill?

Assuming you have already contacted us on 0345 026 7661 to let us know about your move, the final bill for your old home will be sent to your new address and should arrive within a week of moving into your new home.

As a tenant am I responsible for my water?

Please check your tenancy agreement to find out who is responsible for paying your water bill