I'm moving house, what do I need to do?

We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible. If you are an existing customer and would prefer to do this online, you can let us know about your move via our online service My Account.

If you are a new United Utilities customer and don't yet have an account number, please call us on 0345 026 7661 so that we can create your new water account.

Ideally, we need to know you’re moving into your new home no more than 28 days before the removal van turns up on your doorstep. Don’t worry if you’ve already moved – just call us on 0345 026 7661 so you can tell us your new address.

When you call, it should only take us about 10 minutes to update your details. If you're an existing customer, it would be helpful if you had your account number to hand (you can find this on your most recent water bill).

We’ll ask you for:

  • your new address
  • the date you are due to move (or the date you moved) into your new home
  • if you’ve already moved and your new home has a water meter, we’ll ask for a meter reading. Find help with reading your meter

If possible, it would also help us to know:

  • the name and new address of the previous occupier, if you have it
  • if you’re renting, the name and address of your landlord or housing association

If you have any questions please call our moving home team on 0345 026 7661. We are open Monday to Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Why is there a water meter at my new property?

All new properties built since 1990 are fitted with a water meter.

I've moved house - when will I receive a bill?

Assuming you have already contacted us on 0345 026 7661 to let us know about your move, the final bill for your old home will be sent to your new address and should arrive within a week of moving into your new home.

I want to pay my bill, how can I do this?

We have a wide range of payment options to suit all customers.