You only pay charges if your property is occupied, water use is being recorded through your meter, or you receive services from us (for example, you’re using water to renovate your home). Please call us on the numbers below if you need to talk to us about this further.

• 0345 672 2999 if you have a water meter
• 0345 672 2888 if you don't have a water meter

We’re open Mon-Fri 8am-8pm, Sat 8am-4pm excluding bank holidays.

If you haven't already registered for TAP, the online portal for landlords and letting agents, you might want to think about signing up. It allows you to notify us quickly and online of any changes to a tenancy.