I am a landlord and my property is empty, am I responsible for charges?

You only pay charges if your property is occupied, water use is being recorded through your meter, or you receive services from us (for example, you’re using water to renovate your home). Please call us on the numbers below if you need to talk to us about this further.

We’re open Mon-Fri 8am-8pm, Sat 8am-4pm excluding bank holidays.

If you haven't already registered for TAP, the online portal for landlords and letting agents, you might want to think about signing up. It allows you to notify us quickly and online of any changes to a tenancy.

Related Frequently Asked Questions

My home is empty, what do I need to do?

Please call us on 0345 026 7661 so that we're aware your home is empty.

I am a landlord, can I apply to have a meter fitted at one of my properties?

You can only ask us to fit a meter if your name is on the water bill.

If I am carrying out plumbing work will you turn off my water supply for me?

Please call us on 0345 672 3723 so we can discuss the work you are doing, and how we may be able to help.