As a tenant am I responsible for my water?

Please check your tenancy agreement to find out who is responsible for paying your water bill. If your landlord is responsible then they should contact us with their details, otherwise you'll be responsible for paying your water charges.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

I'm moving house, what do I need to do?

We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible.

My landlord is responsible for the charges at my home, do I need to provide you with my details?

If you have an agreement that your landlord will pay the water charges at your home then we only need your landlord's details.

When should I let you know about my move?

Please let us know the date you are moving as close to your move date as possible (but no sooner than 28 days before your move) so that we can update our records.