It could be because of the type of device you are using. Our mobile App is compatible with iPhones and some versions of Android devices, but is not available for Windows or Blackberry phones. You should also check your data storage in case you need to delete something on your device to make room for the App.
Why won’t the mobile App install on my phone or device?
Related Frequently Asked Questions
I’m getting a device configuration error message when I try to download the App – what does it mean?
How do I register for your mobile app?
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