Why won’t my meter reading submit?

Please double check that the reading you are entering is correct – only include the black and white numbers and if your meter has blank dials at the beginning, enter ‘0’ for these. Also check the date you’re sending with it – you can backdate the reading but you can’t enter dates that are in the future.

Click here for help with which numbers on the meter’s dial you need to be looking at. If you’re still unsure, please contact us and we can try to work out what else might be stopping your reading from being submitted.

Related Frequently Asked Questions

Why can’t I see my account history on the mobile App?

If you’ve just set up an account with us, or you’re new to the area, there won’t be a history available to view on your account yet.

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.

My meter details are wrong on the mobile App; how can I correct/update them?

If you’ve registered for My Account, you can update your personal details in the My Account details section.