Why isn’t the payment I made showing up on the App?

If you made an offline payment, for example at a Post Office or you sent us a cheque, you’ll need to allow some time for it to be received and processed. If it’s been a while since you made a payment and it’s still not appearing on your App statement, please talk to a member of our team who will look into it for you. Call 0345 075 0715 or you can find other ways to contact us here.

Related Frequently Asked Questions

Why can’t I pay my bill on the mobile App?

If you’re seeing an error message about the card you are using to pay a bill, please check that the card is either a Visa, Debit or MasterCard.

Why is my payment history wrong?

Please allow some time for any recent transactions to show up on your account.

Can I pay my bill using your mobile app?

Yes, you can pay your bill using our mobile app as soon as you’re registered.