If you made an offline payment, for example at a Post Office or you sent us a cheque, you’ll need to allow some time for it to be received and processed. If it’s been a while since you made a payment and it’s still not appearing on your App statement, please talk to a member of our team who will look into it for you. Call 0345 075 0715 or you can find other ways to contact us here.
Why isn’t the payment I made showing up on the App?
Related Frequently Asked Questions
Why is my payment history wrong?
Can I pay my bill using your mobile app?
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