Why is my payment history wrong?

Please allow some time for any recent transactions to show up on your account. If the details shown on your payment history continue to show incorrect information, please get in touch with us on 0345 075 0715.

Related Frequently Asked Questions

Why can’t I see my account history on the mobile App?

If you’ve just set up an account with us, or you’re new to the area, there won’t be a history available to view on your account yet.

Can I pay my bill using your mobile app?

Yes, you can pay your bill using our mobile app as soon as you’re registered.

Why isn’t the payment I made showing up on the App?

If you made an offline payment, for example at a Post Office or you sent us a cheque, you’ll need to allow some time for it to be received and processed.