Why can’t I log in to the mobile App?

Check that you’re entering the correct 6-digit log in PIN number (this was emailed to you when you registered). If you’ve forgotten your log in PIN, just click on ‘Forgotten PIN’ and check that the phone number shown is the right one, or enter your mobile number if you’re logging in for the first time. If your log in PIN has expired, give us a call on 0345 075 0715 and we’ll arrange for a new one to be sent to you. You can attempt to log in to your account three times, after which it will be locked for 24 hours if you enter the wrong details.

Related Frequently Asked Questions

How can I reset my pin number?

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’. We will then show you the last 2 digits of the mobile number of the phone you have registered.

I have changed my mobile number, can I still log into my mobile app account?

Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account.

My mobile app account has been locked, what do I need to do?

Your mobile app account will be locked for 24 hours and can’t be unlocked by you or a member of our team during this time.