Nothing is happening when I select the ‘Make a payment’ button. How else can I pay my bill today?

It sounds as though there could be an issue with the device you are using, but please feel free to call our team in case there’s a temporary problem with the payment facility. Someone will still be able to help you make a payment today, if you want to. Call 0345 075 0715 or go to contact us for other ways of getting in touch.

Related Frequently Asked Questions

Why can’t I pay my bill on the mobile App?

If you’re seeing an error message about the card you are using to pay a bill, please check that the card is either a Visa, Debit or MasterCard.

I want to pay my bill, how can I do this?

Click here to find the different ways you can pay your water bill.

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.