My mobile app account has been locked, what do I need to do?

Your mobile app account will be locked for 24 hours and can’t be unlocked by you or a member of our team during this time. Once you have waited 24 hours you will be able to use the app again.

If you need to speak to someone, you can give us a call on 0345 075 0715

Related Frequently Asked Questions

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.

I have changed my mobile number, can I still log into my mobile app account?

Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account. All you need to do is follow the instructions below:

How can I reset my pin number?

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’. We will then show you the last 2 digits of the mobile number of the phone you have registered.