I didn’t receive an activation code. How do I register for the App?

Give us a ring on 0345 075 0715 and we’ll check that we’ve got the right mobile number for you – this is the number that’s registered on your water account. If you need to update your number or other details, please contact us. We can then tell you how to get a new code to register for the App.

Related Frequently Asked Questions

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.

I have changed my mobile number, can I still log into my mobile app account?

Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account. All you need to do is follow the instructions below:

Do I need a United Utilities account number to use the App?

To use our mobile App, you need to be a registered domestic United Utilities customer with a water account number.