Why are wastewater charges more than water charges?

Wastewater charges include taking away all your used water through our network of sewer pipes, cleaning it and returning it to rivers and the sea. We also take away rainwater from your home and roads (which we call surface water/highway drainage). In simple terms, the cost to provide these services is more than delivering water to you, and is why charges for wastewater are higher on your bill than for water.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How is my bill calculated?

The way we calculate your water bill will be based on whether or not you have a water meter.

Is VAT payable on my household bill?

You do not pay VAT on household water or wastewater charges.

What is a rateable value?

If you do not have a water meter, we calculate your bill using the rateable value of your home plus a standing charge.