Why are wastewater charges more than water charges?

Wastewater charges include taking away all your used water through our network of sewer pipes, cleaning it and returning it to rivers and the sea. We also take away rainwater from your home and roads (which we call surface water/highway drainage). In simple terms, the cost to provide these services is more than delivering water to you, and is why charges for wastewater are higher on your bill than for water.

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