What if I am having difficulty paying?

If you're having trouble paying your bill, please give us a call on 0800 072 6765. Dial 18001 first if you have hearing or speech difficulties.

When you're behind on your bill payments, we know it can be a stressful time, so our advice is simple - let us help. Give us a call as soon as possible on 0800 072 6765 so we're aware of your circumstances and can give you the right financial support.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

Can I amend my payment plan?

Yes, it's easy to amend your payment plan.

Why has my Direct Debit increased?

There could be a number of reasons why your Direct Debit is higher than expected.

I live alone, can you reduce my bill?

If you live alone, it's likely you will reduce your water bills by switching to a water meter