What do I do if my bill is addressed to The Occupier?

If your bill is addressed to 'The Occupier', please let us know so we can update our records and make sure that your bill and other important information is sent to the right person.

Please call us on one of the numbers shown below:

We are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

I'm moving house, what do I need to do?

We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible.

I am receiving letters in the name of the previous occupier, what should I do?

If you're receiving letters from us in the name of the previous occupier, please give us a quick call on 0345 026 7661 so that we can update your details.

When should I let you know about my move?

Please let us know the date you are moving as close to your move date as possible (but no sooner than 28 days before your move) so that we can update our records.