My Direct Debit payment wasn't paid by my bank, what should I do?

If you have a monthly or 4-weekly Direct Debit and we don't receive your payment on the date it was due we'll attempt to take your payment the following working day.

If we're still unable to take your payment at this second attempt we'll then ask your bank for a double payment when your next payment is due.

If you would like to discuss this in greater detail, please call our team on the following numbers:

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Why has my Direct Debit increased?

There could be a number of reasons why your Direct Debit is higher than expected.

Can I amend my payment plan?

Yes, it's easy to amend your payment plan.

What if I am having difficulty paying?

If you're having trouble paying your bill, please give us a call on 0800 072 6765 Dial 18001 first if you have hearing or speech difficulties.