I think I have been fraudulently contacted by a company claiming to be United Utilities, what should I do?

We're sorry to hear that you may have been contacted by a company claiming to work on behalf of United Utilities. We are aware of the following companies: - Southern UK - Utility Warehouse claiming to offer a discount on water charges.

United Utilities is the sole supplier for water and wastewater services in the North West of England.

If you've given any bank or card details to the company we strongly advise that you contact your bank, and if you receive further contact from them ask them to remove your details from their database and report the matter to your Local Authority Trading Standards Department.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Do you have a password scheme?

Yes - any of our customers can register for the password scheme.

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge:

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.