I have a mental illness, is extra help available?

If you have, or know someone who has, mental health issues, our Priority Services are free and registering means that we can offer extra support designed around individual needs.

You do not have to be the named bill payer in the household to register, as Priority Services are available to all our eligible customers who live in the North West.

It’s easy to register online for Priority Services; or you can phone our team on 0345 072 6093; text relay: dial 18001 followed by 0345 072 6093; or live chat with us by clicking on the orange box on the right.

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

Can I nominate a carer, family member or friend speak to United Utilities on my behalf?

Our nominee scheme means that if you have difficulty communicating or find it hard to understand your bill and other information you receive from us, you can nominate a carer, family member or friend to speak to us on your behalf.

How can I register for My Account?

You can register from the My Account home page.