I have a family member who is critically ill, can you help?

If you are, or know someone who is, critically ill, our Priority Services are free and registering means that we can offer extra support designed around individual needs.

You do not have to be the named bill payer in the household to register, as our Priority Services are available to all our customers who live in the North West.

It’s easy to register for our Priority Services online or call our team on 0345 072 6093; text relay: dial 18001 followed by 0345 072 6093;

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

Can I nominate a carer, family member or friend speak to United Utilities on my behalf?

Our nominee scheme means that if you have difficulty communicating or find it hard to understand your bill and other information you receive from us, you can nominate a carer, family member or friend to speak to us on your behalf.

Do you have a password scheme?

Yes - any of our customers can register for the password scheme.