I can’t speak English, can you help?

If you would prefer to talk to us in a language other than English, we can arrange an interpreter, free of charge, to communicate with you using our ‘language line’ translation service when you call us.

Also, when you register for our Priority Services, you can then request to receive communications from us in your preferred language. It's easy to register online for Priority Services, or call our team on 0345 072 6093.

Our website can be translated into over 100 different languages via our ACCESSIBILITY HELP tool, which can be found on the bottom right of the page. Simply click the link and many different options will become available including, languages, font design and sizes, page colour, audio text, magnifiying glass etc., the list goes on! Why not give it a go?

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

Can I nominate a carer, family member or friend speak to United Utilities on my behalf?

Our nominee scheme means that if you have difficulty communicating or find it hard to understand your bill and other information you receive from us, you can nominate a carer, family member or friend to speak to us on your behalf.

How can I register for My Account?

You can register from the My Account home page.