I can’t speak English, can you help?

If you would prefer to talk to us in a language other than English, we can arrange an interpreter, free of charge, to communicate with you using our ‘language line’ translation service when you call us.

Also, when you register for our Priority Services, you can then request to receive communications from us in your preferred language. It's easy to register online for Priority Services, or call our team on 0345 072 6093.

You can also translate most pages of this website into more than 90 languages using Google Translate. This is a free service but please note the translated text may not always be of the same quality as if it had been translated by a human translator. However, as the technology behind Google Translate improves, the quality of the translation will improve too.

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

Can I nominate a carer, family member or friend speak to United Utilities on my behalf?

Our nominee scheme means that if you have difficulty communicating or find it hard to understand your bill and other information you receive from us, you can nominate a carer, family member or friend to speak to us on your behalf.

How can I register for My Account?

You can register from the My Account home page.