We offer a mix of freephone 0800 and basic rate 0345 numbers for you to call us on.
The cost of calling 0345 numbers varies, depending on the call plan you have with your telephone service provider. However, some telephone providers include calls to 0345 numbers in the inclusive minutes of their call plans.
If calls to 0345 numbers are not included in your call plan or you're on pay as you go, it'll cost no more than the basic rate, which is the same rate as if you were calling an 01 or an 02 number.
We’ve replaced all our 0845 numbers with a mix of 0800 and 0345 numbers but if you call us on one of our old 0845 numbers, you’ll still get through to us for now and your phone provider will play you a message letting you know how you'll be charged before your call is connected. But please ask our advisor for the new number to call next time so that you can avoid any unnecessary costs.
You can also use My Account to manage your water account online for free.
Still need further information or help? Please Contact us.