How is my bill calculated?

The way we calculate your water bill will be based on whether or not you have a water meter. Please visit ‘understanding your bill’ to watch a short video explaining how we calculate your bill. 

You can also find a more detailed explanation by clicking one of the links below:

If you need further information about our household charges, please click here

Related Frequently Asked Questions

How can I reduce my bill?

You could reduce your bills by switching to a water meter, if you don’t currently have one.

Why has my payment plan increased?

There could be a number of reasons why your payments are higher than expected.

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.