How is my bill calculated?

The way we calculate your water bill be will be based on whether or not you have a water meter. If you don't have a meter, you pay a fixed amount for the year based on the rateable value of your home. If you have a water meter, then your bills will be calculated on the amount of water you have used. Please visit understanding my water bill for a simple explanation of how we calculate your bill.

If you don't currently have a water meter in your home, you may be missing out on cheaper bills. See how much you could save with a free water meter.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.

I have a meter and pay by Direct Debit, if my water usage changes how do you work out my payments?

When we first set up your Direct Debit, we look at your previous meter readings to estimate how much water you typically use in a year.

What is a rateable value?

If you do not have a water meter, we calculate your bill using the rateable value of your home plus a standing charge.