How do I set up a Direct Debit?

If you register for our My Account service, you can set up a Direct Debit online at a time that suits you.
My Account also allows you to sign up for paperless billing so that you can access your bills online. Click here to access or register for My Account.

Alternatively, you can call us on the numbers shown below:

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

What are the benefits of paying by Direct Debit?

Paying by Direct Debit means you can spread the cost of your bill across the year.

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.