How do I set up a Direct Debit?

It’s quick and easy to set up a Direct Debit by logging in or registering for My Account. Once you have logged in, please follow the steps below:

  • Click ‘Set up a Direct Debit’ which you can find under your current balance
  • Select the date and how often you would like to pay your Direct Debit 
  • If you’re happy with your payment schedule, please enter your bank account details

Related Frequently Asked Questions

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.

Can I change or decide what date I pay my Direct Debit on?

Yes, it's easy to amend your Direct Debit.

How do I change my bank details on my Direct Debit?

Please call us on the following numbers to change your bank details: