How do I know if my payment has been received and credited to my bill?

If you've paid via our website and received confirmation on screen that the payment has been authorised, then your payment should clear immediately and you should see it on your account straight away.

If you register for 'My Account' you can easily check if your latest payments have been credited to your account, check the balance outstanding, and sign up for paperless billing. To find out more visit My Account.

Alternatively, you can use our 24-hour automated telephone balance enquiry service - you'll need your account number and will need to answer a question about how you normally pay your bill. The automated line is available on 0800 980 6050.

Payments made via other methods e.g. payment by cheque at a Post Office may take a different length of time to reach your account.

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

How do I set up a Direct Debit?

If you register for our My Account service, you can set up a Direct Debit online at a time that suits you.

I want to pay my bill, how can I do this?

We have a wide range of payment options to suit all customers.