How do I contact OFWAT?

Please visit the OFWAT website where you'll find all their contact details.

If you've experienced any issues with the services you've received from us, please call us on the numbers below so we can put things right as quickly as possible. We will always do everything we can to resolve your complaint there and then on the telephone. If we can't, we'll take it away for further investigation and will get back to you within 10 working days, at the latest.

  • If you have a complaint about your bill, please call us on 0345 075 0711
  • If you have a complaint about your water and wastewater services, please call 0345 672 3723
    If you have hearing or speech difficulties and use a textphone, please dial 18001 before the number

Still need further information or help? Please Contact us.