How do I contact OFWAT?

Please visit the OFWAT website where you'll find all their contact details.

If you've experienced any issues with the services you've received from us, please call us on the numbers below so we can put things right as quickly as possible. We will always do everything we can to resolve your complaint there and then on the telephone. If we can't, we'll take it away for further investigation and will get back to you within 10 working days, at the latest.

  • If you have a complaint about your bill, please call us on 0345 075 0711
  • If you have a complaint about your water and wastewater services, please call 0345 672 3723
    If you have hearing or speech difficulties and use a textphone, please dial 18001 before the number

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge:

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

How do I make a complaint?

We try really hard to please our customers, and are always disappointed when we fall short.