How do I change my bank details on my Direct Debit?

If your bank details have changed and you need to adjust your Direct Debit arrangement, please call us on:

Lines are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

If you need further information or help, please Contact us.


Related Frequently Asked Questions

Can I change or decide what date I pay my Direct Debit on?

Yes, it's easy to amend your Direct Debit.

Are my bank details stored on My Account?

No, My Account is secure and does not store your bank details.

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.