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How can I request a Direct Debit mandate?

If you log in or register for My Account you can request a Direct Debit mandate online. My Account also allows you to sign up for paperless billing so that you can access your bills online. Click here to access or register for My Account.

Alternatively, please call us on the following numbers:

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

How do I set up a Direct Debit?

If you register for our My Account service, you can set up a Direct Debit online at a time that suits you.

What are the benefits of paying by Direct Debit?

Paying by Direct Debit means you can spread the cost of your bill across the year.

Can I change or decide what date I pay my Direct Debit on?

Yes, it's easy to amend your Direct Debit.