If you log in or register for My Account you can request a Direct Debit mandate online. My Account also allows you to sign up for paperless billing so that you can access your bills online. Click here to access or register for My Account.

Alternatively, please call us on the following numbers:

• 0345 672 2999 if you have a water meter
• 0345 672 2888 if you don't have a water meter

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.