Do you have a password scheme?

Yes - any of our customers can register for the password scheme

The password will only be known to you and us, and it can be any word between 6 and 12 characters long. When any of our employees visits you, ask them to give you the password before you let them in. If the person at your door gives you the wrong password or doesn’t know your password, don’t let them in.

Simply pick a password and fill in the secure form to let us know you’d like us to use it if we visit you.

For our customers who need additional help with their water services, you can register for Priority Services and choose a password.

It's easy to register online for Priority Services, or call our team on 0345 072 6093; text relay: dial 18001 followed by 0345 072 6093; or live chat with us by clicking on the orange box on the right.