Dealing with the loss of a loved one, we're here to help

We know that dealing with the loss of a loved one or a family friend can be a difficult time, with lots of things to think about and do.

We're here to help support you through this as easily as possible. Please phone us on 0345 072 6093, where a dedicated and specially trained team will help with any queries you may have.

If sorting out the paperwork quickly is important to you, you may want to gather the following information for when you call (if not, that’s fine too - our team will be happy to take your call either way):

  • details of your loved one or friend, including their address and their date of death
  • United Utilities account number (if available)  
  • whether the property is owned or rented
  • an up-to-date water meter reading (if available)
  • the full name, forwarding address and contact telephone number of the person or executor who is legally looking after the affairs of your loved one or friend

Lines are open Monday to Friday, 8am-8pm, and Saturday 8am-4pm, excluding bank holidays.

Related Frequently Asked Questions

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

I have a family member who is critically ill, can you help?

If you are or know someone who is critically ill, our Priority Services are free and registering means that we can offer extra support designed around individual needs.

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.