Can I have Braille or large print?

If you are blind or have sight difficulties, we can produce your bill in Braille or large print. We can also phone you to talk you through your bill to make sure you understand what you are paying for.

We can also arrange for your meter to be read every three months to help you keep track of how much water you are using and we'll make sure we contact you during any interruptions to your water supply.

You can register online for Priority Services, or call our team on 0345 072 6093 text relay: dial 18001 followed by 0345 072 6093; or live chat with us by clicking the orange box on the right.

Related Frequently Asked Questions

Can I have a talking bill?

If you are blind or have sight difficulties, we can produce your bill in Braille or large print.

What are Priority Services?

We can all benefit from a bit of extra support at some stage in our lives.

I have a disability, can you help me?

If you have a disability, our Priority Services are free and registering allows us to help those customers who would benefit the most from additional support and ensure we respond quickly to your particular needs.