Can I contact you free of charge?

There are lots of ways you can get in touch with us for free.

If you want to make a payment or check your account balance by phone, just call our free number: 0800 980 6050.

And with My Account you can check your balance, make a payment, submit a meter reading and get paperless bills. It doesn't cost a penny to register, but it could make keeping track of your water account much easier.

Or why not ask us to ring you through our Request a call back service?

If you need another way to get in touch with us, you can find it in Contact us.


Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

I'm abroad, what number can I use to call you ?

You can call us on + 44 207 197 0197 (00 44 207 197 0197) if you are calling from abroad.