Can I change or decide what date I pay my Direct Debit on?

Yes, it's easy to amend your Direct Debit. Please call us on:

Lines are open Monday-Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

If you've registered for My Account, you can amend your Direct Debit online at a time that suits you. 

Related Frequently Asked Questions

How do I change my bank details on my Direct Debit?

Please call us on the following numbers to change your bank details:

How do I set up a Direct Debit?

If you register for our My Account service, you can set up a Direct Debit online at a time that suits you.

How are my Direct Debit payments calculated?

For customers who don't have a water meter, your annual charges are divided by the number of payments you choose to pay over.